Kaiser Permanente Improves Staff Connections

Kaiser worked with Jump to develop a co-creation session, where administrators, nurses, and internal innovation catalysts could prototype new solutions.

Kaiser Permanente Case Study

Developing new channels of communication within hospitals.

Kaiser Permanente needed to improve how new knowledge and critical information was delivered to front line staff, especially nurses who don’t access email on a regular basis. Opening new channels to these staff was critical to Kaiser’s ability to provide a consistent patient experience and improve outcomes.

Working with employees and looking outside of healthcare for ideas.

Kaiser worked with Jump to develop a co-creation session, where administrators, nurses, and internal innovation catalysts could prototype new solutions in close collaboration. The team fed the session with inspirational stories from analogous companies outside healthcare who solved their own internal communication challenges with solutions that held promise for Kaiser’s needs.

Implementing unique and engaging communication methods. 

Together, the combined team generated a diverse set of ideas to help staff share knowledge and stay on the same page.  These included both high-tech and low-tech situations, including a comic book concept to make communication more engaging. Kaiser quickly moved these ideas into prototyping and subsequent implementation.

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