Improve your Current Care Delivery Strategy

Many health system leaders find themselves in the position of needing to improve core business results before they can turn their sights on disruptive innovation. The future of value-based care is exciting, but it’s often a distraction from the day-to-day focus on delivering great care, creating an amazing patient experience, attracting and retaining the best people, and unleashing the full power of technology.

We will help you optimize your core services and go-to-market strategy so you can improve health as well as financial outcomes.

Envision the Future of Care and Business Models

While everyone agrees that our current volume-based healthcare delivery model is unsustainable, few can articulate in concrete terms how we create new value for patients, physicians and businesses. It’s a task that demands analytical rigor as well as a fundamental re-imagining of possibilities.

We help you envision and define real, viable business ideas for helping people stay well, rewiring relationships with insurers and the community, and opening up new top-line growth opportunities beyond traditional healthcare services.

Manage Change with Strategic Experiments

It is challenging to prepare for disruption and improve the core business at the same time. We cannot achieve this through old ways of thinking and acting. The transformation journey need to be carefully managed through new business experiments that enable the organize to learn fast, create new habits, push the culture, and dramatize the benefits of moving to new models of care.

We help leaders across the healthcare ecosystem co-create innovative ideas, pilot strategic initiatives, and align around a clear roadmap for scaling new processes and offerings.



Empathy in Healthcare’s a Waste, Unless It’s a Strategic Focus

Building an organization that is truly wired to care requires a commitment by all.


Do You Know What Your Adoption Risk Is? Here’s How To Reduce It And Grow Your Business

Whether you’re a corporation, a startup, or a VC firm, it’s vital that you create a strategy for adoption.


Don't Get Distracted By the Healthcare Debate

UnitedHealth Group is in the business of providing access to effective healthcare, not just insurance.


Health Insurers Just Got 35 Million New Customers. Will They Treat Them Like Wal-Mart, Target Or Apple?

Insurers have both a tremendous opportunity and a serious threat.


Why Healthcare Leaders Need to Adopt a Silo-Busting Mentality

The simple idea of one human caring for another gets complicated as we layer on new technologies, institutions, policies, teams, processes, and business models.


Think Big, Start Small – A Prescription for Innovating in Healthcare

Process improvements and newly designed patient rooms are important and improve patient experience, but they don't solve the real problems stifling healthcare.


A Positive Attitude With the Elderly Can Help Reduce Healthcare Costs

Elderly people’s health dramatically differs based on what stereotypes about the elderly are pervasive.


Payment Innovation – A Matter of Life or Death for Hospitals

In our work with healthcare systems over the years, it has become apparent that the path to true payment innovation involves three crucial steps.



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Wired to Care

For more than a decade, we've worked closely with some of the world's most admired companies. Now, we're ready to share what we've learned about the critical connection between empathy and growth in Jump's first book Wired to Care. Read More