To Grow a Hot New Payments Business, Focus on the Mundane

March 10, 2015

This post was written by Udaya Patnaik, Co-Founder of Jump. You can find him on Twitter @UdayaJump, or get in touch with him by commenting on this post. Some of the biggest announcements at Mobile World Congress 2015 are coming from Samsung, Google and PayPal, who are trying to chase Apple’s recent success in mobile

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What Simple Bank Can Teach Us About Maintaining Trust Through an Acquisition

September 30, 2014

This post was written by Chloe Wood, Associate at Jump Associates. Get in touch with her by commenting on this post. Customer trust is possibly a company’s most valuable currency. Without trust, a company can’t enjoy continued growth. Larger companies are sometimes more disconnected and can find it more challenging to maintain a strong emotional

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Square Misses the Point, Again

May 15, 2014

This post was written by Kingshuk Das, Director of Design Strategy and Innovation here at Jump. You can find him on Twitter @kingshukdas, or reach out to him directly by commenting on this post. Square is closing down Wallet. The much-heralded feature promised to transform the experience of paying in retail. When you walk into, say, a Starbucks,

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Innovation Under Uncertainty at AMPLIFY Festival 2013

September 11, 2013

In June, I spent a fantastic week at the AMPLIFY Festival 2013 in Sydney, Australia. Every other year, the market-leading Australian wealth management company AMP holds a conference at their HQ on business innovation.

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How Companies Can Get in on the Mobile Payments Game

January 17, 2013

To understand the future of mobile payments, you must understand the history of mobile phones.

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A Survival Guide for Retail Banking

December 21, 2012

The steps that banks can take to remain relevent. 

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Starbucks Is Reinventing the Role of Payments. Will Payments Leaders Take Notice?

December 19, 2012

Transactions don’t have to be just an afterthought – they can play an important supporting role.

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Feature or Future? How will Mobile Affect Banking?

December 6, 2012

Smartphone payments. Peer-to-peer lending. Geolocation-based offers. Biometric security. The death of retail branches? The end of payments networks? Commoditization of banking services? In banking, mobile technology could change everything. Or it could simply be an enabler. So how will mobility affect banking? This question was the focus of last night’s AMCF Horizon Series Strategy Event,

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Like a Good Neighbor, State Farm Launches ‘Next Door’ Community Space.

November 14, 2012

What State Farm insurance recently launched Next Door, essentially a large café-like working space where people can just come in, hang out, drink coffee, and if they want, talk to onsite coaches about finances, planning and insurance. And it’s all free, except the coffee (it’s allegedly good, local coffee). They also encourage people to rent

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Too Many Financial Service Companies Still Lack Empathy

October 4, 2012

At Finovate’s Fall conference in New York, I saw 64 demos – in areas ranging from digital payments, to banking, to investment management. After witnessing several versions of the “world’s next and best virtual wallet,” I realized that one critical component continues to be amiss: Empathy.

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